LogisticPro
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Terms & Conditions

Last updated: January 1, 2025

Welcome to LogisticPro. By accessing or using our platform, you agree to these Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By registering and using LogisticPro services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Service Description

LogisticPro is a SaaS (Software-as-a-Service) logistics management platform providing work order management, customer management, quotations, invoices, fleet management, finance, and public tracking features for freight forwarders and shipping companies.

3. User Accounts

  • You must provide accurate and complete information when registering.
  • You are responsible for the security of your password and all activity under your account.
  • Report any unauthorized account use to us immediately.
  • A single company account (tenant) may have multiple users with different access permissions.

4. Permitted Use

You agree to use the platform only for lawful purposes, including:

  • Managing your company's logistics and freight forwarding operations.
  • Creating and managing legitimate business documents (quotations, invoices, etc.).
  • Communicating with your customers through available features.

5. Prohibited Use

You are prohibited from:

  • Using the platform for illegal activities or fraud.
  • Attempting to access other tenants' or users' data without authorization.
  • Reverse engineering, decompiling, or disassembling our software.
  • Using the platform to send spam or harmful content.
  • Exceeding reasonable usage limits that could disrupt services for other users.

6. Data and Privacy

Your use of data is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. Data you enter into the platform belongs to you and we act only as a data processor.

7. Payment and Subscription

  • Subscription services are billed according to your selected plan.
  • Prices may change with prior notice.
  • No refunds for subscription periods already in progress unless otherwise stipulated.
  • Access to premium features will be suspended if payment is not made.

8. Service Availability (SLA)

We strive to maintain the highest possible platform uptime. However, we cannot guarantee uninterrupted service availability. Scheduled maintenance will be communicated in advance.

9. Intellectual Property

All intellectual property rights in the LogisticPro platform, including design, code, trademarks, and content, belong to LogisticPro. You are granted a limited, non-exclusive license to use the platform in accordance with these Terms and Conditions.

10. Limitation of Liability

To the extent permitted by applicable law, LogisticPro shall not be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use our services.

11. Service Termination

We reserve the right to suspend or terminate your account for violations of these Terms and Conditions, following reasonable notice except in cases of serious violations or illegal activity.

12. Changes to Terms

We may update these Terms and Conditions from time to time. Material changes will be communicated via email or platform notification at least 14 days before taking effect. Continued use of the service after the effective date constitutes acceptance of the changes.

13. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Indonesia. Any disputes will be resolved through deliberation, and if no agreement is reached, through the competent courts in Indonesia.

14. Contact Us

For questions regarding these Terms and Conditions, please contact us at: