Frequently Asked Questions

LogisticPro is a web-based logistics management platform designed specifically for freight forwarding and shipping companies in Indonesia. The system includes work order management, customers, finance, fleet, and public tracking in one integrated platform.

We offer a free trial period so you can experience the benefits of LogisticPro before committing. Contact our team for more information about available packages.

Every work order has a unique tracking number (LP-YYMM-XXXXXX format). Customers simply visit the tracking page, enter the receipt number, and can view the full shipment progress in real-time without needing to log in.

Yes, LogisticPro supports Virtual Accounts from multiple banks through an integrated payment gateway. Customer payments are automatically verified and reconciled to the appropriate invoice.

There is no limit on the number of users. You can add your entire team with per-menu access permission settings — who can view, create, edit, or delete data.

Data security is our priority. All data is stored on secure servers with encryption, strict session management, and an audit log for every important activity in the system.

Yes, LogisticPro can automatically generate various PDF documents: quotations (4 design templates), invoices (4 templates), shipping receipts with QR codes, expense slips, payment receipts, and customer financial reports.

You can reach our support team through the Contact page, email, or WhatsApp. We are available during business hours Monday–Friday.