LogisticPro
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Privacy Policy

Last updated: January 1, 2025

Welcome to LogisticPro. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services at logisticpro.id and related subdomains.

1. Information We Collect

We may collect the following types of information:

  • Account Information: Name, email address, phone number, and company name when you register.
  • Business Data: Information you enter into the platform, such as customer data, work orders, invoices, and related documents.
  • Technical Data: IP address, browser type, operating system, and usage data for security and service improvement purposes.
  • Cookies: We use cookies to maintain user sessions and display preferences.

2. How We Use Your Information

Collected information is used to:

  • Provide, operate, and improve LogisticPro services.
  • Process transactions and send account-related notifications.
  • Provide technical support and customer service.
  • Send product information and service updates (can be unsubscribed at any time).
  • Fulfill legal obligations and prevent fraud.

3. Information Sharing

We do not sell or rent your personal data to third parties. We may share information with trusted third parties only for:

  • Payment processing through trusted payment gateways (currently: Xendit) in accordance with their privacy policy.
  • File storage through trusted cloud services (currently: Cloudflare R2) or equivalent providers we use from time to time.
  • Legal requirements when mandated by applicable laws and regulations.

4. Data Security

We implement technical and organizational security measures to protect your data, including:

  • Data encryption in transit using HTTPS/TLS.
  • RSA-4096 encryption for sensitive per-tenant keys.
  • Secure HttpOnly cookie-based session authentication.
  • Audit logs for all significant system activities.
  • Role-based access control (roles & permissions) per user.

5. Data Retention

Your data is stored on servers in secure locations. We retain data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

  • Access and update your personal information through your account dashboard.
  • Request deletion of your data (right to erasure).
  • Unsubscribe from marketing emails at any time.
  • Submit questions or complaints regarding your data privacy.

7. Cookies

We use cookies necessary for basic platform functionality (session management) and preference cookies (language). We do not use advertising or third-party tracking cookies.

8. Third-Party Services

Our platform integrates with the following third-party services, each with their own privacy policies:

  • Xendit — Payment gateway for Virtual Account and disbursement (or equivalent providers we use from time to time).
  • Cloudflare — File storage and CDN (or equivalent providers we use from time to time).
  • KejoraNet — Server and network infrastructure used to operate the LogisticPro platform.

9. Policy Changes

We may update this policy from time to time. Significant changes will be communicated via email or in-platform notifications. Continued use of the service after updates constitutes acceptance of the revised policy.

10. Contact Us

For questions or requests regarding your data privacy, please contact us at: